Emergency Ruby on Rails Support
Planet Argon has been rescuing Rails applications since 2005. When something breaks, and your team is stuck, we step in fast with senior-level engineers who've seen it all.
⭐ 4.9/5 on Clutch · 20+ years in the Rails ecosystem · Trusted by Nike, Intel, and American Express
Production fires don't wait for convenient timing.
It's 11pm on a Friday. Your app is throwing 500 errors. Your on-call dev has been staring at the same stack trace for two hours. Customers are emailing. Revenue is bleeding.
Or maybe it's not that dramatic—but it could be. A security advisory just dropped for a gem you're using. A deployment went sideways and you don't know why.
You inherited a Rails app that no one fully documented, and now it's your responsibility when something breaks.
In any of these situations, the worst thing you can do is wait.
Common Rails emergencies we've resolved.
- Performance degradation — pages timing out, N+1 queries, slow database calls
- Failed deployments — app won't boot after a gem update or migration
- Security vulnerabilities — CVEs in gems, exposed credentials, suspicious activity
- Dependency conflicts — Ruby or Rails version mismatches blocking upgrades
- Data integrity issues — corrupted records, failed background jobs, sync problems
- Infrastructure problems — Heroku dynos crashing, AWS outages, memory bloat, config drift
Schedule a 25-minute call today
An experienced engineer on your problem—not a ticket queue.
We assign a Senior Rails engineer directly to your issue. Not a coordinator. Not a junior dev who'll spend three hours reading the codebase. Someone who has worked on complex, mature Rails applications and can orient quickly.
Pr1icing
Our rate for emergency Ruby on Rails support is $1200 flat-rate for the first four hours of support. Beyond four hours, the rate is $275/hour. The minimum engagement for emergency support is four hours, which is billed up front. We will inform our primary contact at your company if time is needed beyond the initial four-hour engagement, and get approval for further work.
What's included?
An experienced Senior-level Ruby on Rails Engineer will be assigned to your project to provide emergency support. This engineer will communicate quickly and thoroughly to resolve your emergency support issue.
Ready to get started?
When you’re ready, please fill out the form on this page. We will schedule a video call as soon as possible to gather details about your application, including screen sharing if necessary. Once we receive payment information for the first four hours of support, we will move forward on resolving your most urgent needs. To move as quickly as possible, make sure someone on your team is available to introduce our team to your problem. We'll work through the steps toward a resolution, together.
